Frequently Asked Questions
Orders
When will my order be delivered?
When will my order be delivered?
Orders placed before 11:59 PM will be delivered the next day.
Which countries do you ship to?
Which countries do you ship to?
We ship to all EU countries and mainland Europe, including Switzerland. Shipping to the US and UK is not available.
Dispatch
Are there expedited shipping options available?
Are there expedited shipping options available?
No, we currently do not offer expedited shipping options. All orders are processed using standard shipping.
What is the return policy?
What is the return policy?
You can return products within 14 days of receipt. Products must be in their original condition, unused, and with all original packaging.
Warranty and Returns
What warranty do the products have?
What warranty do the products have?
Most products have a warranty of 6 months to 1 year. Please refer to the product description for specific warranty details.
How do I submit a return?
How do I submit a return?
Contact us to file a return. We will provide you with instructions for shipping your product back. Returns are processed within 7 business days of receipt.